Shipping Terms

Shipping Methods:
  1. We offer shipping within Australia using reputable courier services.
  2. The available shipping methods will be displayed during the checkout process.
  3. The shipping cost will be calculated based on the weight, dimensions, and destination of the package.
Order Processing Time:
  1. After placing an order, please allow 1-2 business days for order processing and verification.
  2. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Timeframe:
  1. The estimated shipping timeframe will depend on the destination and the selected shipping method.
  2. Most orders within Australia are delivered within 3-7 business days from the date of shipment.
  3. Please note that unforeseen circumstances or delivery disruptions beyond our control may cause delays.
Shipment Tracking:
  1. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
  2. You can use the tracking number to monitor the progress of your shipment on the courier’s website.
Shipping Restrictions:
  1. We currently ship within Australia only.
  2. Certain products may have additional shipping restrictions due to legal or safety reasons. Such restrictions will be clearly stated on the product page.
Address Accuracy:
  1. It is your responsibility to provide accurate and complete shipping information.
  2. Please ensure that your shipping address is correct and includes any relevant details (e.g., unit number, business name) to facilitate smooth delivery.
Failed Delivery Attempts:
  1. If the courier is unable to deliver the package due to an incorrect address, absence, or refusal to accept the shipment, additional delivery attempts or fees may apply.
  2. It is important to promptly contact the courier or our customer support team if any issues arise during the delivery process.
Shipping Charges and Taxes:
  1. Shipping charges will be displayed during the checkout process before you confirm your order.
  2. Any applicable taxes, customs duties, or import fees imposed by the destination country are the responsibility of the recipient.
Order Tracking and Support:
  1. If you have any questions or concerns regarding the shipping of your order, please contact our customer support team at enquiry@cosmoaesthetics.com.au.
  2. We will be happy to assist you with tracking your shipment or resolving any shipping-related issues.